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When a Death Occurs

Gentle Care is Our Cornerstone

What should you do when death occurs?

If you have any questions about these next steps, don't hesitate to contact us.


When Death OccursImmediately

When a death occurs at home you'll need to contact emergency personnel or the attending hospice.  Then call the funeral home.

When a death occurs while your loved one is in a hospital, nursing home or hospice facility, call the funeral home.

It doesn't matter if it's in the middle of the night, please call us. Sometimes a well-meaning medical professional will offer to call for you.  It is better for a family member to call.  Permission for us to provide transportation and care must come from family.  In addition, you'll want to set up a time for us to meet.

When Death OccursWhat If There Aren't Any Prearrangements?

If your loved one has not specified any arrangements or preferences beforehand, there are some initial questions you will likely need to answer when you consult with your funeral home:

  • Will I care for my loved one's physical remains through burial or cremation?
  • What sort of remembrance gathering (visitation, funeral or memorial service) should I plan?
  • Are there religious rites, traditions or customs to respect and include?

Start thinking about your decisions, we're here to make this process easier for you, and we can start by making sure that you have all of the information and guidance you'll need.

What to Expect When You Meet With Us

When you meet with a member of our staff to discuss your arrangements, we'll first provide you with a general price list to give you a basic idea of what our services cost. We'll then walk you through the entire arrangement process, and ask you about your loved one to gain an understanding of the person the services will honor. Use this time to communicate your ideas and preferences, share your loved one's life story, revisit memories and highlight their accomplishments. Our professionals will use this information to guide you in the creation of a personalized, meaningful celebration of your loved one's life.

To help express your loved one's personality and life story, bring any memorabilia - like photos, music, crafts, or treasured items - that might give us a better understanding of how you envision paying tribute to your loved one. Even if you're not sure how a particular aspect of their life might be incorporated, don't hesitate to ask; we can make unique suggestions on a way to add that element as a special touch to their service.

We'd like to make this process as smooth and stress-free for you as we can.  You should bring the following information about your loved one when you meet with our professionals to discuss the arrangements:

  • Full legal name & home address
  • Social Security number
  • Date of birth
  • Place of birth
  • Father's name
  • Mother's maiden name
  • Veteran's discharge papers (DD-214), if applicable
  • Highest education
  • Occupation
  • Chosen place of burial, if applicable
  • Clergy name and phone number, if applicable
  • Names and relationships of survivors
  • Insurance policy information, if applicable